Encroute AB

Privacy Policy

Last updated: 3th November, 2022

This policy describes the information we collect from you, how we use that information and our legal basis for doing so. It also covers whether and how that information may be shared and your rights and choices regarding the information you provide to us. This Privacy Policy applies to the information that we obtain through your use of Encrouter VPN website and services.

Who we are

Encrouter is a VPN Router that is brought to you by the Swedish company Encroute AB and its team members. If you have any questions regarding this privacy policy, please contact our support at [email protected].

What we collect, receive and reason for doing so

In order for us to provide you the best possible experience on our website and services, we need to collect and process certain information. Some examples include the following:

  • When you register an account, we collect your username, password and if you have provided an email and/or referral code.


    Username and password are required to be able to use the service that we provide and to identify you when you want to exercise your data protection rights.
    Email is used to recover the user's account if username and/or password has been forgotten and to send out marketing and other related communications.
    Referral code is used to give the recruiter free time when the user successfully purchases a package.

    Retention period

    Username and password are stored as long as your account is active, and as long as necessary to provide you with the services.
    Email can be removed at anytime by signing into the user's account.
    The referral code is automatically removed from the user's account after seven (7) days, if the code was valid and the payment was successful.

  • When you contact our support team by either using our online form or directly by sending an email, we collect your email and message.


    Email and message are used to communicate with you, for example, when you ask for support, send us questions or comments, or report a problem.

    Retention period

    The email address and the content of the messages are automatically deleted after three (3) months of inactivity.

  • When you purchase one of our packages, we collect a payment identifier number from the payment provider.


    Payment identifier number is used to track the status of the payment and to refund the transaction.

    Retention period

    The payment relationship with the user's account is automatically removed after six (6) months.

  • When you want to use our WireGuard service, we collect the provided public keys.


    Public keys are used to authenticate you with the WireGuard service.

  • When a token is generated, we collect the comment, if provided.


    Comment is an optional field used to describe the purpose of the generated token, for the user's convenience.

    Retention period

    The comment is stored as long as the associated token is active.

  • Your data protection rights

    Our service has been designed to take users' rights with conscientiousness.

    You can request a confirmation to know if we have any information about you, and if so, to request a copy of that Personal Data.

    You can request to have all your information deleted from our service.

    You can request to have your outdated information updated.

    You can request a copy of your information.

    You can request to have your information exported to another company, where technically possible.

    You can request to restrict the usage of your information wherever possible.

    The user can easily rectify, remove and delete information stored by signing in to the user's account.

  • Opting-in or opting-out of our mailing-list

    We provide different types of mailing-lists such as Operation Information, News and Campaigns and Account Warnings. The News and Campaigns mailing-list is opted-out by default and can be changed at any time on the manager.

  • Export account information

    The user can export data that is connected to the user's account at any time by logging on to the manager.

  • Account deletion

    The user can delete the account at any time by logging on to the manager. All data that is connected to the user's account is completely removed and this procedure is irreversible.

  • Account information

    The user can change or delete their email, password and tokens at any time by logging on to the manager and selecting the appropriate options.

  • In order to exercise your data protection rights, you may contact Encrouter's support team: [email protected] or by signing in to your account.

    For your protection, we need to verify your identify before responding to your request, by verifying that the email address from which you send the request matches your email address that we have stored. We cannot provide, rectify or delete any Personal Data about you, that we store, without you signing in to your account.

  • In addition, you have the right to lodge a complaint with the Swedish Data Protection Authority.

    How we disclose Personal Data

    Encrouter will never share or sell your Personal Data with any third parties. In case of one of our payment providers force us to provide an email or any other identifiable Personal Data associated with the user's account, we replace the Personal Data with an anonymized information generated by our service.

  • International data transfers

    We comply with European Economic Area (“EEA”) applicable laws to provide an adequate level of data protection and will not transfer your stored Personal Data outside of European Economic Area (“EEA”).

  • Links to other websites

    The website may provide the ability to connect to other websites. These websites may operate independently from us and may have their own privacy notices or policies, which we strongly suggest you to review. If any linked website is not owned or controlled by us, we are not responsible for its content, any use of the website or the privacy practices of the operator of the website.

  • Retention of data

    We will retain your information as long as your account is active, and as long as necessary to provide you with the services or as otherwise set forth in this Policy. We will also retain and use this information as necessary for the purposes defined in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect Encrouter's legal rights.

  • Security

    We make reasonable efforts to ensure a level of security appropriate to the risk associated with the processing of Personal Data. Your Personal Data is only accessible to the core team of Encroute AB who need access to the information to perform their duties. If you have any reasons to believe that your interaction with us is no longer secure and/or has been compromised, please contact us immediately.

  • Privacy policy changes

    We may update this Policy from time to time to reflect new services, changes in our Personal Data practices or relevant laws. Any changes are effective when we post the revised Privacy Policy on our website.

Contact information

Data controller Swedish Data Protection Authority

Encroute AB
Box 2062
174 02 Sundbyberg
[email protected]

Box 8114
104 20 Stockholm
[email protected]


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+46 8 517 895 89

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